Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following categories of personal information:

• Identifiers: Name, email address, postal address, phone number, IP address, and other similar identifiers.
• Customer Records: Purchase history, payment information, and gift card redemption data.
• Commercial Information: Products or services purchased, obtained, or considered.
• Internet Activity: Browsing history, search history, and information regarding your interaction with our website.
• Geolocation Data: Physical location or movements (if you enable location services).
• Educational Information: Progress through our educational modules, quiz results, and learning preferences.
• Inferences: Profile reflecting your preferences, characteristics, and behaviors.

1.2 Sources of Information

We collect information from the following sources:

• Direct Interactions: Information you provide when creating an account, making a purchase, contacting customer service, or completing forms on our website.
• Automated Technologies: When you visit our website, we may automatically collect technical data about your device, browsing actions, and patterns using cookies, web beacons, and similar technologies.
• Third Parties: We may receive information about you from third-party service providers, such as payment processors, marketing partners, and analytics providers.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain our services, including processing transactions, managing accounts, and delivering educational content.
• To personalize your experience by delivering content and product offerings relevant to your interests.
• To improve our website, products, and services based on your feedback and interactions.
• To communicate with you, including sending service-related notifications, responding to inquiries, and providing customer support.
• To send you marketing communications about our products and services (subject to your preferences and applicable laws).
• To ensure the security and integrity of our services by detecting and preventing fraudulent activities.
• To conduct research and analysis to better understand how users access and use our services.
• To comply with legal obligations and enforce our terms and policies.

3. Information Sharing and Disclosure

We may share your personal information with the following categories of third parties:

• Service Providers: Companies that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
• Retail Partners: When you redeem a gift card, we share necessary information with the relevant retail partner to facilitate the transaction.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: When we believe in good faith that disclosure is necessary to comply with applicable laws, regulations, legal processes, or governmental requests.
• Protection of Rights: To enforce our terms and policies, protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

3.1 No Sale of Personal Information

VerdantVoucher does not sell your personal information to third parties as defined under the CCPA and other applicable privacy laws. We do not monetize your personal information by providing it to third parties for their marketing purposes.

4. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

4.1 For California Residents

Under the CCPA and CPRA, California residents have the following rights:

• Right to Know: You have the right to request information about the personal information we collect, use, disclose, and sell.
• Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt-Out: You have the right to opt-out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use: You have the right to limit the use and disclosure of sensitive personal information.
• Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights.

4.2 For All Users

Regardless of your location, we provide the following controls:

• Account Settings: You can update certain personal information and preferences by accessing your account settings.
• Marketing Communications: You can opt-out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
• Cookie Preferences: You can manage your cookie preferences through our Cookie Settings interface available in the footer of our website.

5. How to Exercise Your Rights

To exercise your privacy rights, you can:

• Submit a request through our Contact Form.
• Email us at privacy@verdantvoucher.com.
• Call us at +1 412-563-0100.

We will verify your identity before processing your request. This may include asking you to provide additional information to match with our records. We will respond to your request within the timeframes required by applicable law, typically within 45 days.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data both in transit and at rest.
• Regular security assessments and vulnerability testing.
• Access controls and authentication mechanisms.
• Employee training on data protection and security practices.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you.
• Our legal obligations under applicable laws.
• The applicable statute of limitations for legal claims.
• Our legitimate business purposes.

8. Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will promptly delete that information. If you believe we might have any information from or about a child under 16, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users. This helps us provide you with a good experience when you browse our website and also allows us to improve our services.

For detailed information about the cookies we use, the purposes for which we use them, and how you can exercise your choices regarding cookies, please see our Cookie Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: